Shipping policy

Shipping Policy

Last Updated: 2/1/2025

At Arcana Mercantile, we take great care in packaging and shipping your orders with love and intention. Below are the details of our shipping process, including timeframes, costs, and responsibilities.

1. Order Processing

  • Orders are typically processed and shipped within 2 business days (excluding weekends and holidays).
  • If processing times are delayed for any reason, we will notify you via email.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Carriers

  • Shipping rates are calculated at checkout based on package weight and destination.
  • We ship via [USPS, UPS, FedEx, or other preferred carriers] to ensure reliable delivery.
  • Expedited shipping options may be available at an additional cost.

3. Domestic & International Shipping

  • We currently ship to US, Canada, Australia, and New Zealand.  Reach out to us directly for shipping to other regions.
  • International customers are responsible for any customs fees, duties, or taxes imposed by their country.

4. Lost, Stolen, or Delayed Packages

  • Once an order is shipped, Arcana Mercantile is not responsible for lost, stolen, or delayed packages.
  • If your package is missing, please first check with the shipping carrier using the provided tracking number. If further assistance is needed, contact us at retail.arcana@gmail.com, and we will do our best to help.
  • We do not offer refunds for packages marked as “delivered” by the carrier but not received. Please ensure your shipping address is correct and secure.

5. Damaged Items & Missing Products

  • If your order arrives damaged or is missing an item, please refer to our Return Policy and contact us within 7 days of delivery with photos of the damage or missing item(s).

6. Address Errors & Returned Packages

  • Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If a package is returned to us due to an incorrect address, the customer is responsible for additional shipping fees to reship the order.

7. Contact Us

If you have any questions about our shipping policy, feel free to reach out to us at:

📧 retail.arcana@gmail.com

Thank you for supporting Arcana Mercantile! 🌿✨