Refund policy

Return Policy

Arcana Mercantile is a small, independently operated business, and each item is carefully selected, crafted, or packaged with intention. Because of this, all sales are final, and we do not accept returns, exchanges, or cancellations.

That said, my goal is always to ensure that every customer is satisfied with their purchase. If your order arrives damaged or has missing items, I will consider all reasonable claims to make things right.

To qualify for a replacement or refund:

• You must initiate the return request within 7 days of receiving your order.
• You must provide clear photos of the damaged item(s) and packaging for verification.
• If your order is missing an item, please provide a photo of the packaging and the items received.

To start a claim, please email retail.arcana@gmail.com with your order number and photos of the issue. Once reviewed, I will determine the best resolution.

Thank you for your support and understanding—it truly means the world to me!

Shandra Redwine

Owner, Arcana Mercantile